Customer Support Executive
TP · Gurugram · onsite · Posted 48d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
- Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries; Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
- Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders; Providing technical and non-technical customer support in a walk-in service center.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer Supportemployee satisfactionOmni Channelsales targetsTechnical Customer SupportCall CenterOnline ChatSales