Customer Support Executive
TP · Not specified · onsite · Posted 50d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Customer Support Executive to join our team in Hyderabad. The ideal candidate will have 1-6 years of experience in customer support, with excellent communication and problem-solving skills.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide timely and effective solutions to customer complaints.
- Collaborate with internal teams to improve overall customer satisfaction.
- Develop and maintain knowledge of products and services.
- Identify and escalate complex issues to senior management when necessary.
- Consistently meet or exceed performance metrics and quality standards.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Experience with CRM software and ticketing systems.
- Ability to adapt to changing situations and priorities.
- Strong attention to detail and organizational skills.
Sourced from naukri
Skills
customer satisfactionCustomer Supportcrmsupport executiveticketingCommunication And Interpersonal Skills