Customer Support Executive

Customer Support Executive – International Voice & Non Voice

Company: Leading MNC

Work Location: Mansarovar, Jaipur

CTC: ₹27,000 – ₹33,000 + Performance Incentives + Travel Allowance / Cab Facility

Shift Pattern: Rotational Shifts, including Night Shifts

Work Schedule: 5.5 Days per Week

Position Overview

We are seeking customer-focused professionals to become part of our International Customer Service team. The selected candidates will communicate with customers from the US over calls, understand their requirements, resolve service-related issues, and ensure a smooth and satisfactory customer experience.

Your Responsibilities

• Manage incoming calls from US-based customers.
• Handle customer requests concerning orders, payments, billing, returns, products, accounts, and other service-related matters.
• Analyze customer concerns and provide appropriate solutions within the required timelines.
• Update customer information and call-related details accurately in the designated systems.
• Meet defined service quality, compliance, attendance, and productivity standards.
• Ensure every customer interaction is handled professionally and with a helpful attitude.

Who Can Apply

• Graduates and undergraduates from any educational background are eligible.
• Candidates with 6+ months of experience in an International Voice Process will be preferred.
• Freshers with excellent English communication skills and a strong customer-service orientation can also be considered.
• Strong spoken English and confident communication abilities are required.
• Candidates must be open to rotational working hours, including night shifts and rotational weekly offs.
• Immediate joiners will receive preference during the hiring process.

Benefits & Perks

• Attractive incentives linked to individual performance.
• PF, ESI, and other applicable statutory benefits.
• Scope for career advancement and long-term growth in the international customer service domain.