Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries, concerns, and feedback via phone calls, emails, or chats in a professional and courteous manner.
• Resolve customer issues promptly and efficiently by providing accurate information on products/services offered by the company.
• Maintain records of all interactions with customers using CRM software to track progress and improve future interactions.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• Excellent communication skills in English (written & spoken).
• 0-1 year of experience in BPO/call center environment preferred but not required.
• Strong interpersonal skills for effective interaction with customers from diverse backgrounds.