Customer Support Executive

Role & responsibilities

• Receive and process incoming customer requests related for appointments, home delivery of services such as Diagnostics, medicine delivery etc.
• Collaborate with internal teams, including medical professionals, logistics, and operations, to ensure timely and accurate service delivery.
• Coordinate appointments, consultations, and any necessary follow-up procedures based on customer needs.
• Act as a liaison between customers and internal departments, ensuring effective communication and efficient problem-solving.
• Monitor service delivery timelines and escalate any potential delays or issues to the appropriate teams.
• Assist in managing and resolving general customer inquiries and requests, providing accurate information and guidance.
• Maintain an organized system for tracking and managing customer requests, ensuring no detail is overlooked. Use available tools for the same.
• Continuously update customer records and ensure accurate data entry into our systems.
• Contribute to process improvement initiatives, identifying areas where operational efficiency can be enhanced.

Preferred candidate profile

• Graduate (any field)
• Strong organizational skills and attention to detail, ensuring accuracy in processing customer requests.
• Effective communication skills, both written and verbal, to liaise between customers and internal teams.
• Ability to manage multiple tasks and prioritize responsibilities to meet deadlines.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Strong team player with the ability to collaborate and work cross-functionally.
• Empathetic and customer-centric approach to problem-solving.
• Adaptability to a dynamic work environment and willingness to learn about healthcare services.
• Previous experience in customer support, service coordination, or related roles is preferred.