Customer Support Executive

About the Role:

We are looking for an energetic and customer-focused Customer Support Executive to manage support for both HealthSy and HealthSy Pharmacy. The role involves handling customer and business/partner queries, resolving complaints, coordinating with internal teams, and ensuring timely closure of support requests.

Key Responsibilities:

Customer Support HealthSy

• Handle customer queries related to HealthSy services, bookings, payments, and service requests.
• Understand customer concerns and provide accurate and appropriate resolutions.
• Ensure queries are addressed within the expected turnaround time.

Customer Support – HealthSy Pharmacy

• Handle queries related to pharmacy orders, medicines, deliveries, cancellations, and refunds.
• Assist customers with order status, product availability, and delivery-related concerns.
• Coordinate with relevant teams to resolve pharmacy-related issues.

Business & Partner Support

• Handle queries from healthcare providers, pharmacies, business partners, and other stakeholders.
• Assist with onboarding, account, payment, service, and operational queries.
• Coordinate with internal teams to resolve partner-related concerns.

Query & Complaint Management

• Receive, understand, categorize, and prioritize customer and business queries.
• Handle complaints professionally and ensure appropriate resolution.
• Escalate complex or critical issues to the relevant team.
• Follow up on open issues until complete resolution.

Internal Coordination

• Coordinate with Operations, Pharmacy, Delivery, Finance, Business Development, and other relevant teams.
• Ensure queries are directed to the appropriate team for resolution.
• Follow up on pending issues and take ownership until closure.

Customer & Partner Communication

• Communicate through calls, WhatsApp, email, chat, and other support channels.
• Provide clear, accurate, and timely updates.
• Maintain a professional, polite, and empathetic approach in all interactions.

Documentation & Reporting

• Maintain accurate records of customer and business support interactions.
• Update CRM/ticketing systems with query details and resolution status.
• Monitor pending and escalated cases.
• Identify recurring issues and share relevant insights with internal teams.

Requirements:

• 1–3 years of experience in Customer Support, Customer Service, BPO, Healthcare, Pharmacy, E-commerce, or a similar role.
• Energetic and soft-spoken candidate with the ability to handle customer and business queries professionally.
• Fluent in Hindi, Tamil, and English – all three languages are mandatory.
• Ability to understand queries clearly and provide the right information or resolution without miscommunication.
• Comfortable handling calls, WhatsApp, email, chat, and other support channels.
• Good coordination, follow-up, and problem-solving skills.
• Ability to work effectively with internal teams and external business partners.
• Should be based in Coimbatore or willing to relocate to Coimbatore.
• Interested candidates can reach out to [email removed] or contact [phone removed]