Customer Support Executive

Interested candidates can contact HR,Nikita([phone removed])

Job Title: Customer care executive
The candidate must know one of these languages-Tamil,telugu,kannada,malayalam and must be fluent in english

Location: Gurugram
Experience: 0-4 years
Education: Graduation required
Job Summary:
insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions of customers by providing them with transparent, unbiased, and easy-to-understand information. With a wide range of insurance products, including life, health, car, and home insurance, Policybazaar has transformed the way people make decisions about their insurance needs. We leverage technology to create a seamless and customer-friendly experience, ensuring that our clients are always empowered to make the right choices. As an innovative, fast-growing company, we are committed to providing growth opportunities, dynamic work culture, and learning experiences to our employees. Join us, and be part of a team that is leading the way in revolutionizing the insurance sector.

Job Summary: PolicyBazaar is looking for dynamic and customer focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns. • Provide accurate information regarding insurance policies, premium calculations, and policy status. • Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. • Maintain customer records by updating information in the CRM system. • Ensure customer satisfaction through professional communication and problem-solving.