Customer Support Executive

Key Responsibilities

• Handle customer queries through phone, email, and other communication channels.
• Respond to customer complaints and service requests promptly.
• Understand customer requirements and provide appropriate solutions.
• Coordinate with Sales, Service, Technical, Logistics, and Operations teams to resolve customer issues.
• Follow up on pending complaints, service requests, and deliveries.
• Maintain accurate records of customer interactions and complaints.
• Update customers regarding order, delivery, installation, or service status.
• Prepare daily/weekly customer support reports.