Customer Support Executive

We are looking to hire an experienced Customer Support Executive, having excellent communication skills and a positive attitude towards work. Candidate must have minimum 1-year experience in customer support/customer service.

We prefer Delhi, Noida, Gurgaon, Ghaziabad & Faridabad suburbs-based candidates for this job role.

Roles and Responsibilities:

• Candidate will be responsible to attend the clients queries by Call/Email
• Maintain client relations to build an excellent reputation for service and produce repeat business
• Understand client needs and tailor solutions to meet their specific requirements.
• Timely revert to clients/customers without any missing information
• Inform potential clients about the company's product and services.
• Strong phone contact handling skills & Active Listening
• Good negotiating and convincing skills
• Maintain and update customer databases

Desired Candidate Profile:

• Should have experience as client service executive (min 1 years)
• Excellent verbal and written communication skills in English - Hindi (both language)
• To ensure service is prompt, polite and professional standards are kept.
• Can learn new things quickly
• Good knowledge of MS Office (Excel)
• Good typing speed on keyboard
• Positive attitude