Customer Support Executive

Hiring: International Chat Support Executive | IntouchCX | Hyderabad

About IntouchCX

IntouchCX is a global customer care and technology company with over 25 years of experience delivering exceptional customer experiences. We partner with leading brands worldwide, providing customer support, technical assistance, retention solutions, and digital customer engagement services.

Job Title: International Chat Support Executive

Location: Hyderabad (Work from Office)
Shift: Rotational Shifts (Night Shifts and Graveyard Shifts)
Working Days: 5 Days Working | 2 Rotational Week Offs

Job Description

We are looking for dynamic, customer-focused professionals to join our International Chat Support Team. The ideal candidate should possess excellent written communication skills in English and be passionate about delivering outstanding customer service to global customers through chat and digital support channels.

Role & Responsibilities

• Handle customer queries and provide support through international chat processes.
• Respond to multiple customer chats professionally and efficiently.
• Resolve customer queries related to accounts, billing, subscriptions, orders, and general support.
• Provide accurate and timely resolutions while maintaining a positive customer experience.
• Understand customer concerns, ask relevant probing questions, and

• Minimum 6 months to 2 years of experience in an International Chat/Non-Voice/Customer Support process.
• Candidates with experience in BPO/Call Center/Contact Center/International Chat Support are preferred.
• Excellent written and verbal communication skills in English.
• Strong typing skills with good typing speed and accuracy.
• Good command of English grammar, sentence formation, spelling, and punctuation.
• Strong customer service orientation and problem-solving abilities.
• Good listening, probing, comprehension, and interpersonal skills.
• Ability to handle multiple chats and multitask effectively.
• Comfortable working in rotational shifts, including night and graveyard shifts.
• Willingness to work from office in Hyderabad.
• Ability to work under pressure and meet productivity and quality targets.

Educational Qualification

High School Diploma / Intermediate / Graduate (Any Stream)

Perks & Benefits

• Attractive Performance Incentives
• Rewards & Recognition Programs
• PF & ESI Benefits
• Career Growth Opportunities
• Employee-Friendly Work Environment

Walk-in Details

Location: B16, Mindspace, 5th Floor, Behind Inorbit Mall, Hyderabad
Interview Timing: 11:30 AM 3:30 PM
Contact Person: HR Sai Kiran
Contact Number: [phone removed]
Email: [email removed]

Important Note:

Share your resume on the number above for shortlisting. Mention "HR Sai Kiran" as the reference on your resume.