Customer Support Executive

Role & responsibilities

• Handle day-to-day business process operations as per company guidelines.
• Manage customer/client queries through calls, emails, or other communication channels.
• Process and maintain accurate customer and business-related information.
• Ensure all assigned tasks are completed within the required timelines.
• Follow standard operating procedures (SOPs) and quality guidelines.
• Maintain accuracy and productivity while handling daily targets.
• Coordinate with internal teams to resolve issues and complete processes smoothly.
• Maintain proper documentation and update records regularly.
• Monitor assigned work and ensure service-level agreements (SLAs) are met.
• Identify process-related issues and escalate them to the concerned team or supervisor.
• Participate in process improvement and quality initiatives.
• Prepare daily/weekly reports and share updates with the reporting manager.
• Maintain confidentiality of company and client information.
• Follow company policies, attendance requirements, and professional standards.

Preferred candidate profile

• Good verbal and written communication skills.
• Basic knowledge of MS Office/Google Workspace.
• Good typing and computer skills.
• Ability to work with targets and deadlines.
• Problem-solving and analytical skills.
• Willingness to work in rotational or US shifts, if required.
• Good teamwork and coordination skills.