Customer Support Executive

Primary Responsibilities:

• Preparation of Sales order (In SAP ERP) & updating it in salesforce (CRM portal).
• Create master data related to shipment/customer requirements in SAP • Sharing order Acknowledgement/ Order confirmation to customer through Salesforce/ SAP.
• Hygiene related to sales orders in SAP.
• Case hygiene in Salesforce to track orders & communication.
• Sharing shipment documents & tracking of sailed shipment information with customers as per the stipulated timelines.
• Sharing Order Status Report with customers on periodic basis and seeking forecast. • Monitoring actual order position vis--vis S&OP.
• Coordinating with Business Creation, Business Operation, RMU & Commercial for queries related to customer order processing.
• Coordinating with Demand planning, supply planning, logistic teams for queries related customer order execution.
• Having periodic calls with customers regarding the service levels, order position & further requirement.
• Basic understanding on the domestic/ export documentation (Road, Air & Sea) & understanding of country specific requirements.
• Understanding different certification, FTA, forms required by customer/ business. • Basic of OTIF & sharing monthly MIS.
• Escalation handling & RCA with CAPA.

Interested candidate can mail us on

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