Customer Support Executive

Role & responsibilities

• Handle inbound and outbound calls, as well as email inquiries, related to share market transactions.
• Provide detailed information to clients about share market processes, including buying/selling of stocks,
• Assist clients with their account-related queries, providing timely and accurate responses.
• Ensure the accurate and efficient execution of client requests related to stock trading, account management, and other share market processes.
• Maintain detailed records of client interactions and transactions in the system.
• Collaborate with internal teams to resolve complex client issues and ensure client satisfaction.
• Stay up-to-date with market trends and changes in share market regulations to provide informed advice to clients.
• Follow up with clients as needed to ensure their issues are resolved to their satisfaction