Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries and resolve issues through various channels.
• Provide excellent chat support and respond to customer queries via chat process.
• Offer semi-voice support to customers requiring assistance.
• Resolve email-related issues and provide timely solutions.
• Collaborate with internal teams to enhance customer satisfaction.
• Maintain accurate records of customer interactions and issue resolutions.

Job Requirements :

• Experience in customer support, preferably in a similar role.
• Proficiency in handling multiple tasks simultaneously, including chat support and problem-solving.
• Familiarity with chat processes and semi-voice procedures is desirable.
• Excellent communication skills are required for effective interaction with customers.
• Ability to work effectively in a fast-paced environment with strong time management skills.
• Knowledge of email support and resolution techniques is an added advantage.