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    Job · 14320201

    IntouchCX logo

    Customer Support Executive

    IntouchCX · Bengaluru · onsite · Posted 54d ago

    ₹2.5L - ₹4.5L PA1–8 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Roles and Responsibilities :

    • Handle customer inquiries through email, chat, and non-voice processes to resolve their issues in a timely manner.
    • Process customer requests for product information, orders, returns, and exchanges while maintaining accuracy and efficiency.
    • Escalate complex issues to senior team members or supervisors when necessary to ensure prompt resolution.
    • Maintain accurate records of all interactions with customers using CRM software.

    Job Requirements :

    • 1-8 years of experience in BPO/Call Centre environment with expertise in email process, chat process, or non-voice process.
    • Strong communication skills with the ability to handle multiple conversations simultaneously.
    • Ability to work on rotational shifts including evenings (6 PM - 3 AM) as per business requirements.

    Sourced from naukri

    Skills

    Email Processnon voice processChat Process

    About IntouchCX

    IntouchCX logo

    IntouchCX

    BPO

    3.3k+

    employees

    2001

    25 years old

    Winnipeg, Manitoba

    Canada

    ₹2.5L – ₹4.5L PA

    This role

    About

    We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.

    Industries

    BPOBPO/KPO

    Employees rate it well for

    Senior Management277Salary270Job Security173Work Environment147Work Culture113

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    Customer Support Executive · waiting for your command