Customer Support Executive

Role: Customer Support Executive

Type: Full-time

Location: Domlur, Bengaluru

Mode: Work from Office

Shift: Rotational

Days: 6 days

Timings: 9 hours rotational shift between 10 AM to 11 PM

Description:

We are looking for a Customer Support Executive to handle customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-first attitude.

Responsibilities:

• Respond to customer inquiries via phone, email, chat and/or social media.
• Resolve customer complaints and issues in a timely and professional manner.
• Provide product/service information to customers.
• Maintain records of customer interactions and follow-ups.
• Escalate complex issues to the relevant department when necessary.
• Ensure high levels of customer satisfaction and service quality.
• Meet response time and performance targets.

Must Haves:

• 1-3 years of proven experience in handling and resolving customer queries.
• Excellent written and verbal communication (English and Hindi).
• Experience with both inbound and outbound resolutions (calls, chats and emails).
• Ability to work in a 6-days rotational shift.