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    Job · 14125628

    Axis logo

    Customer Support Executive

    Axis · Gurugram · onsite · Posted 56d ago

    Not disclosed0–5 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

    Roles & Responsibilities:

    Customer Support

    • Handle international customer queries via Voice and Non-Voice channels (Chat/Email).
    • Provide accurate information and support on products/services.
    • Resolve customer issues or escalate as required, ensuring customer satisfaction.

    Communication & Coordination

    • Communicate clearly with international clients across different time zones.
    • Maintain records of customer interactions and transactions accurately.

    Shift & Work Details

    • 5 days working per week with rotational shifts.
    • Location: Gurgaon.

    Required Skills:

    • Excellent English communication skills (verbal and written).
    • Ability to handle customer queries professionally and efficiently.
    • Patience, problem-solving, and analytical skills.

    Eligibility:

    • Graduate / Undergraduate.
    • Freshers and candidates with minimum 1 year of experience.

    Sourced from foundit

    Skills

    Email Supportinternational customer supportNon-Voice SupportChat SupportVoice Support

    About Axis

    Axis logo

    Axis

    Skane

    SE

    ₹11.7L PA avg

    Avg at Axis

    About

    Y-Axis is the world's largest immigration and visa company. With 50+ company-owned and managed offices across India, Australia, the United Arab Emirates, the United Kingdom, and Canada and 1500+ employees, we serve over 1 million customers.

    We manage a high volume of inquiries, exceeding 1 Lakh monthly, from individuals interested in overseas education, work and immigration services. We specialize in providing comprehensive guidance and support to clients navigating the complexities of international opportunities.

    We are looking for a dynamic Inside Sales Consultant to join us in our mission of creating Global Indians. In this role, you will serve as the primary point of contact for prospective clients. Your responsibilities will include conducting consultations via phone, email, and in-person meetings. Your aim will be to understand client needs, promote our service offerings persuasively, and address inquiries effectively. Mention about your company profile, things you would want to highlight to jobseekers

    Industries

    Customer ServiceIntelligent SystemsSecurity

    Employee ratings

    10 reviews

    3.6/ 5

    Culture

    3.4

    Career growth

    3.3

    Work-life

    3.5

    Employees rate it well for

    Job Security36Overall Company36

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