Customer Support Executive
TP · Kolkata · onsite · Posted 57d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced professional to join our team in Kolkata. The ideal candidate will have 1-6 years of experience.
Roles and Responsibility - Manage and resolve customer complaints professionally.
- Provide excellent customer service through various channels.
- Collaborate with internal teams to improve processes and procedures.
- Develop and implement process improvements to increase efficiency.
- Analyze customer feedback to identify areas for improvement.
- Maintain accurate records of customer interactions and transactions.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and critical thinking skills.
- Proficient in Microsoft Office and other software applications.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
How to Apply If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer ExperienceCustomer Supportemployee satisfactionmicrosoft officeOmni Channelcustomer feedbackCustomer Complaints