Customer Support Executive
TP · Agra · onsite · Posted 57d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch support to our customers.
Roles and Responsibility - Handle customer inquiries via phone, email, or chat with empathy and professionalism.
- Provide timely and accurate information about products/services to customers.
- Resolve customer complaints and issues efficiently.
- Collaborate with internal teams to improve overall customer experience.
- Maintain high product knowledge to effectively support customers.
- Identify opportunities to upsell/cross-sell relevant products/services.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changes.
- Strong problem-solving skills with attention to detail.
- Proficient in using computer systems and software applications.
- Ability to learn quickly and take on new challenges.
- Strong analytical and critical thinking skills.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.
How to Apply If you are interested in this opportunity, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer Experience ManagementCustomer ExperienceCustomer Supportemployee satisfactionOmni ChannelCustomer ComplaintsCommunication SkillsUpsellCommunication And Interpersonal Skills