Customer Support Executive
TP · Mohali · onsite · Posted 57d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Handle customer inquiries and resolve issues professionally.
- Provide timely and effective solutions to customers via phone, email, or chat.
- Collaborate with internal teams to resolve complex customer complaints.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate trends or systemic issues impacting customer satisfaction.
- Develop and implement process improvements to enhance customer experience.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet performance targets.
- Strong problem-solving and analytical skills.
- Proficient in using computer systems and software applications.
- Ability to adapt to changing situations and priorities.
- Strong attention to detail and organizational skills.
- Undergraduate degree required; any graduate can apply.
- Experience or fresher candidates can apply.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionTalent managementEmployee Engagementclient relationshipRecruitment