Customer Support Executive
TP · Mohali · onsite · Posted 56d ago
Undisclosed6–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Handle customer inquiries and resolve issues professionally.
- Provide timely and effective solutions to customers via phone, email, or chat.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to enhance customer experience and satisfaction.
- Identify and escalate complex issues to senior management when necessary.
- Develop and implement process improvements to boost efficiency and productivity.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong problem-solving and analytical skills.
- Proficiency in using computer software applications and technology.
- Ability to adapt to changing situations and priorities.
- Strong attention to detail and organizational skills.
- Typing speed of 30 WPM.
- Language proficiency in B2.
- Educational qualifications: 10th + 2.
Sourced from naukri
Skills
Customer Experience ManagementExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingremSoft ServicesFacility ManagementAdministrationclient relationshipTyping SpeedRecruitment