Customer Support Executive

Objectives of this role:

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency

• Identify and address customer needs, with a goal of total satisfaction

• Provide expert answers to questions

• Follow company guidelines and procedures for communications with minimal supervision

• Recommend improvements to company processes for efficiency

Responsibilities:

• Can make large number of inbound and outbound calls.

• Respond quickly, professionally, and accurately to customer inquiries.

• Meet personal/team qualitative and quantitative targets.

• Maintain daily recordings and documentation of issues and resolutions in a database.

Required skills and qualifications:

• High school diploma or equivalent

• Strong communication skills, including active listening and clear articulation

• Ability to work individually and as a team member

Preferred skills and qualifications

• Experience in a call-canter environment with US Clients.

• Freshers as well with excellent communication are all so eligible.

• Able to work in US Shift timings. (Night Shift).

• US Healthcare Experience will be a bonus.