Customer Support Executive

Job Title: Customer Support Executive

Job Summary

We are looking for dynamic and customer-focused Customer Supoort Executives to join our team. The role involves handling existing customers who are calling to upgrade their mobile phone or broadband contracts. The advisor will be responsible for understanding customer requirements, offering suitable solutions, retaining customers, and identifying opportunities to upsell additional products and services.

Key Responsibilities

• Handle inbound calls from existing customers regarding mobile phone and broadband contract upgrades.
• Understand customer needs and recommend the most suitable upgrade options.
• Retain customers by offering alternative solutions, value-added products, and personalized recommendations.
• Deliver exceptional customer service while meeting business targets.
• Build strong customer relationships through effective communication and problem-solving.
• Maintain accurate records of customer interactions and transactions.

Required Skills & Attitude

• Excellent communication and interpersonal skills.
• Ability to build rapport and maintain positive customer relationships.
• Strong team player with a collaborative mindset.
• Friendly, polite, professional, and customer-centric approach.
• Confident and tactful in handling customer conversations.
• Strong persuasion, objection-handling, and negotiation skills.
• Ability to work in a fast-paced and target-driven environment.
• Positive attitude with a willingness to learn and grow.

Eligibility Criteria

• Graduate/Undergraduate
• Prior experience in customer service preferred.
• Flexible to work in shifts as per business requirements.

Why Join Us?

• Attractive salary package and performance incentives.
• Career growth opportunities.
• Professional work environment.
• Training and development programs.

Contact Details:

HR Amita
[email removed]

Company: Tech Mahindra

Apply Now!

If you have excellent communication skills, a passion for customer service, and the ability to influence customer decisions, we would love to hear from you. Join us and build a rewarding career with Tech Mahindra.