Customer Support Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information on products/services offered by the company to customers.
  
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
  
• Maintain records of all interactions with customers using CRM software (e.g., Google Workspace).
  
• Escalate complex issues to senior team members or supervisors when necessary.
  

Desired Candidate Profile

• Excellent communication skills with strong presentation skills; ability to work under pressure.
  
• Proficiency in MS Office applications (Word, Excel) and basic computer literacy required.
  
• Ability to learn quickly and adapt to new processes/systems; willingness to take feedback constructively.
  
• 1-4 years of experience in BPO/Call Centre environment handling international voice process.