Customer Support Executive

Customer Support Executive

Job Summary

We are looking for a Customer Support Executive who will be responsible for delivering excellent customer service through multiple communication channels including voice calls, emails, chats, and video KYC interactions. The ideal candidate should have good communication skills, customer empathy, and the ability to handle queries efficiently while maintaining accuracy and compliance.

Experience: 1 - 5 years

Location: Mumbai

Key Responsibilities

• Handle inbound and outbound customer calls professionally and resolve customer queries
• Respond to customer emails and chat queries within defined SLAs
• Conduct Video KYC verification as per regulatory and company guidelines
• Verify customer details and documents accurately during the KYC process
• Provide clear and correct information about products, services, and processes
• Maintain proper documentation and update customer details.
• Escalate complex or unresolved issues to the relevant internal teams
• Ensure high levels of customer satisfaction and quality standards
• Follow compliance, data privacy, and security guidelines at all times
• Meet individual and team performance metrics such as quality, productivity, and turn around time

Required Skills Qualifications

• Graduate (any stream)
• Freshers welcome; prior experience in customer support is an advantage
• Good verbal and written communication skills in English (additional languages are a plus)
• Comfortable handling customers via calls, emails, chats, and video interactions
• Basic computer knowledge (MS Office, CRM tools)
• Strong attention to detail and accuracy
• Ability to handle pressure and manage multiple tasks
• Customer-focused mindset with good problem-solving skills

Preferred Skills (Good to Have)

• Experience in Customer Support, Payments, Forex or KYC operations
• Familiarity with Video KYC processes
• Prior experience working with CRM or ticketing tools

If this suits your experience and requirement please apply with updated CV.