Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through various channels such as chat, email, and voice processing.
  
• Handle customer inquiries and resolve issues in a timely and professional manner.
  
• Work on multiple processes including blended process, client success, email support, email process, and voice process.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with team members to achieve common goals and objectives.
  

Desired Candidate Profile

• 2-4 years of experience in BPO/Call Centre environment.
  
• Strong communication skills for effective interaction with customers over phone or email.
  
• Ability to work on rotational shifts including night shifts (as per business requirements).
  
• Proficiency in handling high volumes of calls/emails efficiently while maintaining accuracy.