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    Job · 12574383

    Nexxus7 Process logo

    Customer Support Executive

    Nexxus7 Process · Jabalpur · onsite · Posted 62d ago

    ₹3.0L - ₹3.5L PA2–6 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

  1. Employment Type: Full-time
  2. Shift: Day time
  4. Customer chat/mail and voice support
  6. US client
  8. Responsibilities:
  9. *Handle inbound chats (at times calls also), and email queries
  10. *Resolve customer issues with empathy and professionalism.
  11. *Follow defined SOPs, scripts, and escalation protocols.
  12. *Meet daily/weekly productivity targets (AHT, FCR, CSAT, etc.).
  14. Requirements:
  15. *Minimum 12 - 24 months of BPO experience in International Process
  16. *Excellent English communication (written and spoken).
  17. *Typing speed of at least 50 WPM with 90% accuracy.
  19. Loaction IT Park, Bargi Hills, Jabalpur

    20. Sourced from naukri

    Skills

    Customer ServiceTyping SkillsCustomer SupportGood English CommunicationCustomer QueriesCustomer HandlingUs Voice ProcessInternational Voice ProcessTyping SpeedChat ProcessChat Support

    Customer Support Executive · waiting for your command