Customer Support Executive

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and resolve customer queries
• Respond to customer emails and chat queries within defined SLAs
• Conduct Video KYC verification as per regulatory and company guidelines
• Verify customer details and documents accurately during the KYC process
• Provide clear and correct information about products, services, and processes
• Maintain proper documentation and update customer details.
• Escalate complex or unresolved issues to the relevant internal teams
• Ensure high levels of customer satisfaction and quality standards
• Follow compliance, data privacy, and security guidelines at all times
• Meet individual and team performance metrics such as quality, productivity, and turnaround time

Required Skills & Qualifications:

• Graduate (any stream)
• Freshers welcome; prior experience in customer support is an advantage
• Good verbal and written communication skills in English (additional languages are a plus)
• Comfortable handling customers via calls, emails, chats, and video interactions
• Basic computer knowledge (MS Office, CRM tools)
• Strong attention to detail and accuracy
• Ability to handle pressure and manage multiple tasks
• Customer-focused mindset with good problem-solving skills.

Preferred Skills (Good to Have):

• Experience in Customer Support, Payments, Forex or KYC operations
• Familiarity with Video KYC processes
• Prior experience working with CRM or ticketing tools.