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    Job · 12542853

    SHININGSTARS INSTITUTIONS AND TRAVELS logo

    Customer Support Executive

    SHININGSTARS INSTITUTIONS AND TRAVELS · Lucknow · onsite · Posted 62d ago

    ₹1.8L - ₹3.0L PA0–4 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Dear Job seekers !!

    We are Hiring !!


    Location:- Lucknow


    Job Title: Customer Support Executive


    Salary:-

    Fresher- 17k CTC + Incentives

    Experienced:- Upto 21k CTC + Incentives

    Work Schedule: 6 days working with 1 rotational week off


    Job Responsibilities

    • Handle customer queries through calls, chat, and email.
    • Understand customer concerns and provide appropriate solutions.
    • Resolve customer complaints in a professional and timely manner.
    • Provide accurate information about products and services.
    • Follow up with customers when required.


    Candidate Requirements

    • Minimum 12th pass; graduates are preferred.
    • Freshers and experienced candidates can apply.
    • Good verbal and written communication skills.
    • Basic computer knowledge.
    • Comfortable using email, chat, and customer support tools.

    How to apply:-

    If you are interested, so call me directly or WhatsApp me-

    Contact : Alishan ([phone removed])

    HR Executive



    Thanks & Regrads

    Alishan

    Executive-HR

    Shiningstars ITPL



    #CustomerSupport #CustomerService #CustomerExperience #CX #CustomerSuccess #SupportTeam #CustomerCare #SupportExcellence #CustomerFirst #CustomerCentric #SupportProcess #CustomerSupportProcess #SupportOperations #CustomerServiceManagement #ServiceManagement #SupportBestPractices #HelpDesk #HelpdeskSupport #IssueResolution #ProblemSolving #QueryResolution #FCR #ResponseTime #ResolutionTime #SupportMetrics #CustomerFeedback #CustomerSatisfaction #CSAT #CustomerRetention #CustomerJourney #CXStrategy #CXManagement #TeamPerformance #SupportTraining #KnowledgeBase #LiveChatSupport #CallCenter #ContactCenter #DigitalCustomerService #CustomerSupportTeam

    Sourced from naukri

    Skills

    Customer ServiceCustomer SupportcseCustomer CareCcaDomesticSolving QueriesDomestic BPOInbound CallsCustomer HandlingCcrCallingicsecbseCommunication SkillsCallsvoicebpoinboundISCvoice processInbound Voice ProcessTelecallingBpo VoiceHandling Queries

    About Shining Stars Institution & Travel

    SHININGSTARS INSTITUTIONS AND TRAVELS logo

    SHININGSTARS INSTITUTIONS AND TRAVELS

    Recruitment

    2012

    14 years old

    Lucknow, Uttar Pradesh

    India

    ₹2.8L PA avg

    Avg at Shining Stars Institution & Travel

    ₹1.8L – ₹3L PA

    This role

    About

    Shining Stars focuses on education and training for the financial and tourism sectors, bridging gaps between education and employability with tailored skill programs.

    Industries

    Recruitment

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.7

    Career growth

    4.6

    Work-life

    4.8

    Employees rate it well for

    Company Culture44Work-Life Balance43

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Customer Support Executive · waiting for your command