Customer Support Executive

Roles and Responsibilities

• Handle customer inquiries through various channels such as voice, chat, email, social media, and airline processes.
  
• Provide exceptional customer support by resolving queries efficiently and effectively.
  
• Work on multiple processes including CSE (Customer Service Executives), Customer Handling, Query Resolution, and Customer Support.
  
• Maintain a high level of accuracy and productivity while meeting performance targets.
  
• Collaborate with team members to achieve common goals.
  

Desired Candidate Profile

• 0-2 years of experience in BPO or related industry.
  
• Strong communication skills for handling international customers.
  
• Ability to work in rotational shifts including weekends and holidays.
  
• Proficiency in Voice Processing, Chat Processing, Email Processing, Social Media Management.