Customer Support Executive

Job Summary

We are looking for enthusiastic and customer-focused candidates to join our Domestic Voice Customer Service team. The role involves handling customer calls, understanding their concerns, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and/or outbound customer calls for domestic customers.
• Understand customer queries and provide appropriate solutions.
• Maintain a polite, professional, and helpful approach during every interaction.
• Resolve customer issues within the defined process guidelines.
• Record customer details and call-related information accurately in the system.
• Escalate complex issues to the appropriate department when required.
• Meet assigned targets related to quality, productivity, attendance, and customer satisfaction.
• Follow company policies, processes, and data-privacy guidelines.

Eligibility

Education:

• Undergraduate students and graduates can apply.

Experience:

• Freshers are eligible; prior customer service/BPO experience is an advantage.
• Good verbal communication skills in English and Hindi.
• Basic computer knowledge and familiarity with MS Office.
• Good listening, problem-solving, and interpersonal skills.
• Comfortable working in a voice-based customer service environment.
• Candidates should be willing to work according to business requirements, including rotational shifts if applicable.

Preferred Skills

• Clear and confident communication.
• Customer-oriented attitude.
• Patience and ability to handle difficult customers professionally.
• Basic typing and computer skills.
• Ability to learn quickly and work as part of a team.