Customer Support Executive

Job Description

Service Operations & Customer Experience Executive (Dashloc) About Ample With a rich legacy spanning over two decades in enterprise and premium retail, Ample is a leading technology and premium retail organization in India. Position: Service Coordinator (Dashloc Executive)

Experience: Minimum 1 Year

Languages: English, Hindi & Local Language Desired Profile • Experience in Tele Sales, Service Coordination, or Retail Sales • Strong persuasion and negotiation skills • Comfortable handling customer objections • Knowledge of Apple products • Positive attitude and target-oriented mindset Key Responsibilities • Attend all incoming calls and ensure missed-call percentage is below 1% • Increase conversion from lead to walk-in and repair • Understand customer issues and service requirements • Book appointments and guide customers to the nearest iCare center • Follow up with customers who have not visited the service center • Provide stock and repair status updates • Promote AppleCare+ and accessories • Share daily reports on appointments, conversions, and revenue generated Qualification Any Diploma or Graduate with good spoken Englis