Customer Support Executive

Roles and Responsibilities

• Handle customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and provide timely solutions.
• Maintain customer records and update CRM systems.
• Follow up on customer issues and ensure satisfaction.
• Escalate complex issues to the relevant departments when required.
• Salary 24K CTC,  19K Take Home.

Requirements:

• Excellent communication English & Hindi and interpersonal skills.
• Strong problem-solving ability.
• Basic computer and CRM knowledge.
• Customer-focused attitude.
• Graduate or equivalent qualification preferred.

Experience: 0-3 years (Freshers can apply depending on company requirements)

Work location: 3rd Floor, Near Pes College, Electronic City, Bangalore-560100

• Handle customer inquiries via phone calls, emails, or chats to resolve their issues and concerns.
  
• Provide accurate and timely resolutions to customers' problems while maintaining a high level of professionalism.
  
• Collaborate with internal teams to escalate complex issues and ensure seamless communication.
  
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  
• Maintain records of all interactions with customers using CRM software.
  

Desired Candidate Profile

• 0-4 years of experience in BPO voice process or similar industry (customer support).
  
• Strong communication skills in Hindi language (written & spoken).
  
• Ability to work on semi-voice processes with minimal supervision.
  
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
  

Regards,

Yamanur HR team.

Contact: [phone removed] or [email removed] with your resume and Mention that your applying for Bengaluru Voice Process.