Customer Support Executive

Job Description

Service Operations & Customer Experience Executive

About Ample

With a rich legacy spanning over two decades in enterprise and premium retail, Ample is a leading technology and premium retail organization in India. Position: Service Coordinator (Dashloc Executive)

Experience: Minimum 1 Year

Languages: English, & Local Language

Desired Profile

• Experience in Tele Sales,

Service Coordination, or Retail Sales

• Strong persuasion and negotiation skills • Comfortable handling customer objections • Knowledge of Apple products • Positive attitude and target-oriented mindset Key Responsibilities • Attend all incoming calls and ensure missed-call percentage is below 1% • Increase conversion from lead to walk-in and repair • Understand customer issues and service requirements • Book appointments and guide customers to the nearest iCare center • Follow up with customers who have not visited the service center • Provide stock and repair status updates • Promote AppleCare+ and accessories • Share daily reports on appointments, conversions, and revenue generated Qualification Any Diploma or Graduate with good spoken English