Customer Support Executive
Logicwind · Surat · onsite · Posted 64d ago
About a minute. You'll make an account on the way through.
About this role
Location: Surat (On-site)
Experience: 0-1 Year
About The Role
Logicwind Technologies is looking for a Client Support & Project Coordinator who will be responsible for communicating with clients, understanding their queries, coordinating with the internal team, and ensuring timely updates and resolutions.
This role does not require coding or technical development skills. We are looking for someone with excellent communication skills, a customer-first attitude, and strong follow-up abilities.
Key Responsibilities
- Be the primary point of contact for clients using our software products.
- Receive client queries through calls, emails, WhatsApp, or online meetings.
- Understand client issues and clearly document the requirements.
- Coordinate with the Development, QA, and Product teams for issue resolution.
- Follow up with internal teams to ensure timely completion of tasks.
- Keep clients updated on the status of their requests.
- Schedule client meetings and prepare meeting notes and action items.
- Maintain records of client requests, discussions, and resolutions.
- Build positive relationships with clients by providing prompt and professional support.
- Excellent verbal and written English communication.
- Good interpersonal and customer handling skills.
- Strong follow-up and coordination abilities.
- Good documentation and email writing skills.
- Basic computer knowledge and proficiency in MS Office or Google Workspace.
- Ability to multitask and prioritize work effectively.
- Positive attitude and willingness to learn.
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Skills
About Logicwind
Logicwind
IT Services & Consulting
51-200
employees
2010
16 years old
Surat, Gujarat
India
₹5.8L PA avg
Avg at Logicwind
About
Logicwind is a technology provider that understands your business needs and creates efficient solutions. We love to work with the latest technology & solve problems with advanced technology for various types and sizes of organizations. We have a dedicated development perspective that helps us deliver the right solution.
To help businesses cope up with the digital shift, we have included Marketing as well as branding solutions. We believe that every brand & its business objectives are unique hence we ensure that our strategies are aligned with your business goals and are achieved by optimizing ROI.
We being a cutting-edge tech company, believe in encouraging other organizations with strategic partnerships.
Industries
Employee ratings
10 reviews
Culture
3.2
Career growth
2.8
Work-life
3.5
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