Customer Support Executive

KEY RESPONSIBILITIES

Resolve & Support

Resolve queries. Handle customer queries across calls, email, WhatsApp and social media with empathy.

Manage orders. Resolve order, delivery, return and refund issues with the logistics and warehouse teams.

Support marketplaces. Address queries and negative feedback on Amazon, Flipkart and q-commerce within SLA.

Handle escalations. Flag high-risk complaints early and follow through with the right team until closure. Own Quality & Insight

Know the product. Master the range and explain concerns such as ghee granulation or honey crystallisation.

Keep CRM clean. Log every interaction accurately in the ticketing/CRM system and keep case records up to date.

Be the voice of the customer. Track recurring complaints and share structured feedback with the product and quality teams.

Hit your metrics. Meet targets on first-response time, resolution time, CSAT/NPS and ticket backlog.

WHAT WE'RE LOOKING FOR

Experience. 0-3 years in customer support or a voice/chat process (D2C or e-commerce is a bonus).

Freshers with a genuine service mindset are welcome.