Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls in a professional and courteous manner.
• Process international customer requests related to travel bookings, cancellations, and modifications using blended processes.
• Provide accurate information on flight schedules, routes, fares, and policies to customers while maintaining high levels of product knowledge.
• Escalate complex issues to senior team members or supervisors when necessary while ensuring timely resolution.

Job Requirements :

• 1-5 years of experience in an International BPO environment with expertise in handling international voice process.
• Strong communication skills with the ability to work effectively in a fast-paced environment.
• Proficiency in processing multiple tasks simultaneously while maintaining attention to detail and accuracy.