Customer Support Executive

Role & Responsibilities

• Manage end-to-end onboarding and incubation of new partners/sellers.
• Provide training, guidance, and ongoing support on platform processes and policies.
• Build strong partner relationships and resolve onboarding issues efficiently.
• Collaborate with Operations, IT, Marketing, and other teams to ensure smooth onboarding.
• Track partner progress and identify opportunities for process improvement.

Preferred Candidate Profile

• Bachelors degree in Business, Communications, or a related field.
• 2+ years of experience in seller support, partner onboarding, customer service, BPO voice process, or e-commerce.
• Excellent verbal and written communication with strong problem-solving skills.
• Proficiency in MS Office, particularly Excel and Word.
• Customer-focused, organized, adaptable, and able to manage multiple priorities.