Customer Support Executive

Position Overview:

As a Partner Incubation, the candidate will play a crucial role in the successful onboarding of new partners/sellers into the clients ecosystem. The candidate will work closely with partners/sellers to understand their needs, provide guidance, and ensure they have the tools and knowledge necessary to thrive on our platform. This role requires excellent communication skills, a customer-centric approach, and a deep understanding of Walmarts systems and processes.

Key Responsibilities:

• Partner Onboarding: Lead the end-to-end onboarding process for new partners/sellers, ensuring a smooth and efficient transition onto the Client platform.
• Training and Support: Provide comprehensive training and ongoing support to partners/sellers, helping them navigate the clients systems, policies, and best practices.
• Process Improvement: Identify opportunities for process improvements and contribute to the development of onboarding materials and resources.
• Relationship Management: Build and maintain strong relationships with partners, acting as their primary point of contact during the incubation period.
• Issue Resolution: Troubleshoot and resolve any issues partners/sellers may encounter during the onboarding process, escalating to the appropriate teams as needed.
• Collaboration: Work closely with cross-functional teams, including operations, IT, and marketing, to ensure a cohesive onboarding experience for partners.
• Performance Tracking: Monitor and report on the progress of partner onboarding, using data to drive continuous improvement.

Required Skills & Qualifications:

• Education: Bachelor’s degree in Business, Communications, or a related field.
• Experience: 2+ years of experience in seller support, partner onboarding, customer service, or a related role. Experience in the BPO (voice-based) industry and e-commerce experience preferred. These may be independent and do not need to overlap.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency in Microsoft Office Suite (Excel, Word).
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.