Customer Support Executive
Finkraft · Not specified · onsite · Posted 64d ago
Not disclosedFresherfulltimeSourced from
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About this role
About Finkraft
Finkraft is a fast-growing travel-fintech company helping enterprises streamline and maximize their GST claims on travel and hotel expenses. We work with leading travel platforms and corporates to bring efficiency, visibility, and automation into a traditionally complex process.
About The Role
We are looking for a proactive and detail-oriented Customer Support Executive to support our client operations. This is a hybrid role involving both in-office coordination and on-ground interactions, where required.
You will work closely with clients, partners, and internal teams to ensure smooth data flow, timely follow-ups, and high-quality service delivery. The role is ideal for someone who enjoys a mix of communication, coordination, and operational problem-solving.
Key Responsibilities
● Coordinate with external stakeholders and partners to ensure timely completion of operational requirements
● Manage follow-ups via calls, emails, and structured workflows
● Support clients in resolving queries and ensuring smooth process execution
● Maintain accurate tracking of tasks, updates, and outcomes
● Collaborate with internal teams (data, product, operations) to drive closures
● Conduct on-ground visits when required to unblock dependencies and accelerate outcomes
Requirements
What We're Looking For
● Strong communication and interpersonal skills
● High ownership and ability to manage multiple follow-ups
● Comfortable with a mix of office-based work and field interactions
● Basic understanding of Excel/Google Sheets
● Problem-solving mindset with attention to detail
● Prior experience in customer support, operations, or coordination roles is a plus
Benefits Why Join Finkraft
● Work at the intersection of travel and fintech
● High-impact role with direct visibility on outcomes
● Fast-paced environment with strong learning opportunities
● Clear growth path into operations, client management, or team leadership roles
If you enjoy ownership, structured execution, and working in a dynamic environment, this role is for you.
Finkraft is a fast-growing travel-fintech company helping enterprises streamline and maximize their GST claims on travel and hotel expenses. We work with leading travel platforms and corporates to bring efficiency, visibility, and automation into a traditionally complex process.
About The Role
We are looking for a proactive and detail-oriented Customer Support Executive to support our client operations. This is a hybrid role involving both in-office coordination and on-ground interactions, where required.
You will work closely with clients, partners, and internal teams to ensure smooth data flow, timely follow-ups, and high-quality service delivery. The role is ideal for someone who enjoys a mix of communication, coordination, and operational problem-solving.
Key Responsibilities
● Coordinate with external stakeholders and partners to ensure timely completion of operational requirements
● Manage follow-ups via calls, emails, and structured workflows
● Support clients in resolving queries and ensuring smooth process execution
● Maintain accurate tracking of tasks, updates, and outcomes
● Collaborate with internal teams (data, product, operations) to drive closures
● Conduct on-ground visits when required to unblock dependencies and accelerate outcomes
Requirements
What We're Looking For
● Strong communication and interpersonal skills
● High ownership and ability to manage multiple follow-ups
● Comfortable with a mix of office-based work and field interactions
● Basic understanding of Excel/Google Sheets
● Problem-solving mindset with attention to detail
● Prior experience in customer support, operations, or coordination roles is a plus
Benefits Why Join Finkraft
● Work at the intersection of travel and fintech
● High-impact role with direct visibility on outcomes
● Fast-paced environment with strong learning opportunities
● Clear growth path into operations, client management, or team leadership roles
If you enjoy ownership, structured execution, and working in a dynamic environment, this role is for you.
Sourced from foundit
Skills
Google Sheetsexcel
About Finkraft
Finkraft
75
employees
Mumbai
US
About
Finkraft is a fintech company focused on simplifying GST reclaim and compliance processes for corporate clients in India. Its technology-driven platform helps organizations recover tax credits efficiently while ensuring regulatory adherence. By combining expertise in finance, taxation, and digital innovation, Finkraft empowers businesses to streamline operations, unlock financial growth, and strengthen compliance management.
Industries
FinanceFinancial Services
Employee ratings
64 reviews
3.0/ 5
Culture
2.9
Career growth
2.9
Work-life
2.8
Employees rate it well for
Senior Management8Career Growth7Work Life Balance7Work Environment7Learning7
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