Customer Support Executive
Optra Intercom · Kolkata · onsite · Posted 65d ago
About a minute. You'll make an account on the way through.
About this role
Customer Support Executive (US Shift) Ranchi (In-office)
Job Location: Ranchi, Jharkhand (In-office : Relocation to Ranchi is mandatory)
Employment Type: Full-time (Monday - Friday)
Experience: 0–2 Years
Salary: 30,000 – 50,000 per month + Attractive Performance Incentives
About the Role
Optra Intercom (OPC) Pvt. Ltd. is looking for enthusiastic and customer-focused Customer Support Executives to join our growing team. In this role, you will provide technical assistance to international customers, resolve product-related issues, and ensure a seamless customer experience.
Preferred Candidates: Applicants from the North-East region (Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura) are encouraged to apply.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software, application, and basic technical issues.
- Guide customers through product installation, setup, and configuration.
- Resolve customer queries efficiently while maintaining high customer satisfaction.
- Escalate complex technical issues to the appropriate internal teams.
- Document customer interactions and maintain accurate support records.
- Follow up with customers to ensure issues are completely resolved.
- Stay updated on company products, features, and technical documentation.
- Meet individual and team performance metrics.
Eligibility:
- 0–2 years of experience in Sales, Customer Support, or Tele calling.
- Freshers with excellent English communication skills are welcome to apply.
- Bachelor's degree preferred (graduates from any discipline can apply).
- Strong verbal communication and interpersonal skills.
- Goal-oriented with a positive attitude.
- Basic computer knowledge and MS Office proficiency.
Salary & Benefits
- 30,000 – 50,000 per month (based on experience and skills)
- Attractive performance-based incentives
- Free Food
- Free Accommodation
- One-Way Drop Facility
- Career growth opportunities
- Professional training and supportive work environment
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