Customer Support Executive

Key Responsibilities

• Welcome and assist customers visiting the trampoline park.
• Handle customer inquiries, bookings, registrations, and walk-in visitors.
• Provide information about park activities, packages, offers, and safety guidelines.
• Ensure a positive and pleasant experience for all guests.
• Address customer concerns and resolve issues promptly and professionally.
• Coordinate with internal teams to ensure smooth customer service operations.
• Maintain customer records and support front desk activities as required.
• Follow company policies and uphold service quality standards.

Requirements

• Graduate or Undergraduate from any discipline.
• Excellent verbal communication and interpersonal skills.
• Strong customer handling and problem-solving abilities.
• Pleasant personality with a professional attitude.
• Ability to work in shifts, weekends, and public holidays as required.
• Basic computer knowledge is preferred.