Customer Support Executive

Role & responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and resolve issues in a timely manner.
• Provide accurate information about products, services, and company policies.
• Maintain customer records and update relevant information in the system.
• Escalate complex customer concerns to the appropriate department when required.
• Ensure customer satisfaction by delivering exceptional service.
• Meet individual and team performance targets related to quality, productivity, and customer satisfaction.
• Follow company guidelines, processes, and compliance requirements.
• Maintain a positive and professional attitude while interacting with customers.

Required Skills & Qualifications

• Minimum qualification: 12th Pass / Graduate in any discipline.
• Excellent verbal communication skills in English and regional language(s).
• Good listening and interpersonal skills.
• Basic computer knowledge and typing skills.
• Ability to handle customer complaints calmly and effectively.
• Strong problem-solving and decision-making abilities.
• Willingness to work in rotational shifts (if applicable).

Preferred Experience

• Freshers can apply.
• 0-3 years of experience in Customer Service, BPO, Call Center, or Customer Support roles preferred.

Salary & Benefits

• Competitive salary package.
• Performance incentives.
• Training and career growth opportunities.
• Employee engagement and recognition programs.
• Health insurance and other company benefits as applicable.

Preferred candidate profile

Immediate joiners

Work from office

Location: Electronic city, Bengaluru

Contact-

Swathi [email removed]

Neetu Pillai - [email removed]

Swathi - [phone removed]