Customer Support Executive

Role & responsibilities

• Answer and make calls to clients to address inquiries, complaints, and product/service issues.
• Build lasting relationships with clients and team members based on trust and reliability.
• Utilize software databases, scripts, and tools effectively to manage customer interactions.
• Meet or exceed call center metrics such as response time, resolution rate, and customer satisfaction scores.
• Participate in training and continuous learning opportunities to enhance knowledge of company policies, products, and services.
• Document customer interactions, feedback, and resolutions accurately in CRM systems for future reference.
• Provide product and service information clearly to customers, assisting them in decision-making.
• Collaborate with cross-functional teams to resolve customer concerns and improve service delivery.
• Manage high call volumes efficiently while prioritizing urgent issues.

Preferred candidate profile

• Bachelors degree in any background.
• Open to fresh graduates also; no prior experience required.
• Strong communication skills with a positive and professional attitude.
• Self-motivated and proactive, with the ability to work smart and efficiently.
• Proficiency in English and fluency in 23 additional languages preferred. (Kannada, Hindi)