Customer Support Executive
Veritra, Inc · Hyderabad · onsite · Posted 69d ago
Not disclosed1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Experience: 1–5 Years
Work Location: Work from Office
Shift: 6:30 PM to 3:30 AM IST (8:00 AM to 5:00 PM CST)
Job Description
Key Responsibilities:
Handle customer queries through calls, emails, and chat.
Understand customer concerns and provide timely resolutions.
Follow up with customers to ensure issues are resolved.
Maintain records of customer interactions and complaints.
Coordinate with internal teams to resolve customer issues.
Escalate complex issues to the appropriate team.
Meet defined customer service and response-time targets.
Maintain a professional approach while interacting with customers.
Requirements:
1–5 years of experience in customer support or customer service.
Excellent verbal and written communication skills.
Good problem-solving and interpersonal skills.
Ability to handle customers professionally.
Basic knowledge of CRM/ticketing tools and MS Office.
Willingness to work from the office and in the specified shift.
Work Location: Work from Office
Shift: 6:30 PM to 3:30 AM IST (8:00 AM to 5:00 PM CST)
Job Description
Key Responsibilities:
Handle customer queries through calls, emails, and chat.
Understand customer concerns and provide timely resolutions.
Follow up with customers to ensure issues are resolved.
Maintain records of customer interactions and complaints.
Coordinate with internal teams to resolve customer issues.
Escalate complex issues to the appropriate team.
Meet defined customer service and response-time targets.
Maintain a professional approach while interacting with customers.
Requirements:
1–5 years of experience in customer support or customer service.
Excellent verbal and written communication skills.
Good problem-solving and interpersonal skills.
Ability to handle customers professionally.
Basic knowledge of CRM/ticketing tools and MS Office.
Willingness to work from the office and in the specified shift.
Sourced from foundit
Skills
CRM ticketing toolsMS Office