Customer Support Executive

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Process customer requests, provide solutions, and escalate issues to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with other teams (e.g., sales, marketing) to improve overall customer satisfaction.

Job Requirements :

• 1-4 years of experience in BPO or call center environment.
• Strong proficiency in Hindi language skills (reading, writing, speaking).
• Experience in handling inbound voice processes or outbound calling is required.
• Ability to work on vendor coordination tasks as needed.