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    Job · 11268057

    Naukri logo

    Customer Support Executive

    Naukri · Hyderabad · onsite · Posted 69d ago

    Up to ₹3.0L PA0–2 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Roles and Responsibilities :

    • Handle international customer calls, resolve their queries and concerns in a timely and professional manner.
    • Provide excellent customer service by understanding their needs, addressing issues promptly, and escalating complex cases when necessary.
    • Maintain accurate records of all interactions with customers using CRM software or other tools.
    • Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.

    Job Requirements :

    • 0-2 years of experience in an International BPO environment specifically handling CSE (Customer Support Executives) roles.
    • Strong proficiency in Hindi language is required; knowledge of English is also essential.
    • Experience working on Inbound Voice Processes (IVR) systems is preferred but not mandatory.

    Sourced from naukri

    Skills

    Customer SupportcseCustomer CareUs Voice ProcessHindi SpeakingInternational Voice ProcessInternational BPOvoice processInbound Voice Process

    About Naukri

    Naukri logo

    Naukri

    Internet

    2.7k+

    employees

    1996

    30 years old

    Noida, Uttar Pradesh

    IN

    ₹11.4L PA avg

    Avg at Naukri

    Up to ₹3.0L PA

    This role

    About

    This is the flagship brand and India's largest online job website. Its business model depends on job listings and employer branding or visibility advertisements, on the one hand, and resume database access, on the other. Additional features of the website include: job seeker services such as candidate services which are free for job seekers; value-added features such as resume writing, highlighting, etc, for job seekers; and tools to search the database of resumes and job application screening programs for employer and recruitment consultant customers. Google Ad sense and mobile revenues contribute to the revenue as well.As of March 31, 2016, naukri.com had a database of about 46 million registered job seekers and an average of about 12,000 resumes were added daily while about 195,000 resumes were modified daily during Q4 FY 2015-16 and 61,000 unique corporate customers (including hiring consultants/firms) availed of services such as database access, advertising/listing on the site, amongst others during the 2015-16. The website continued to gain market share in terms of user traffic.To retain its leadership position, the company constantly invests in product development and improved user experiences through search tools and better site response. The search mechanism has been significantly improved for job search. The online platform is supplemented by a mobile application for iOS and Android platforms. The mobile medium is continually gaining traction. The cloud SaaS-based career site manager is now being used by 1,600 clients and helps them manage process flow of applications for recruiters, and is used to launch mobile ready career sites at a fraction of cost. It includes an application tracking system. The referral hiring platform is now being used by 350 corporates.Going forward, the vision is to reposition naukri.com as a complete recruitment partner by consolidating all products into a Naukri Hiring Suite that caters to almost all the recruitment needs of customers.

    Industries

    Internet

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.4

    Career growth

    4.6

    Work-life

    4.3

    Employees rate it well for

    Job Security43Company Culture42

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    Customer Support Executive · waiting for your command