Customer Support Executive

Job description

Job role: Customer support executive

Job Summary

We are looking for a dedicated and customer-focused Customer Support Executive to assist customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a professional attitude while handling customers.

Roles & Responsibilities

Customer Handling

• Respond to customer queries through calls, emails, chat, or WhatsApp professionally and promptly
• Provide accurate information regarding products, services, and processes
• Handle customer complaints and resolve issues efficiently

Support & Issue Resolution

• Identify customer problems and provide appropriate solutions or escalate when necessary
• Follow up with customers to ensure issue resolution and satisfaction
• Maintain proper records of customer interactions and support tickets

Coordination & Communication

• Coordinate with internal teams for issue resolution and implementation support
• Assist customers during onboarding and product/service usage
• Communicate updates, service information, and follow-up details clearly

Documentation & Reporting

• Maintain daily reports of customer interactions and support activities
• Update CRM or internal systems with accurate customer details
• Track pending issues and ensure timely closure

Customer Experience

• Build positive relationships with customers
• Ensure high levels of customer satisfaction and professionalism
• Collect customer feedback and share insights with management

Required Skills

• Good verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to handle customers patiently and professionally
• Basic computer knowledge and CRM handling skills
• Ability to work in a team environment

Qualification

• Any Graduate / Diploma
• Prior experience in customer support will be an added advantage

Preferred Qualities

• Positive attitude and willingness to learn
• Ability to multitask and manage time effectively
• Customer-centric approach
• Strong follow-up skills

What You Will Love About Working Here:

At DealConverter CRM, career paths are flexible and full of possibilities. We provide personalized career guidance, continuous learning opportunities, and internal mobility to help individuals grow in their chosen direction.

Why Join DealConverter CRM?

• Food & Snacks: Stay energized and productive with a variety of food and snacks available at the workplace.
  
• Good Salary Hike: We recognize and reward performance with competitive salary hikes and growth opportunities.
  
• Fast Career Growth: Accelerate your career with rapid growth opportunities, continuous learning, and leadership exposure.
  
• Everyone is Welcome: We foster an inclusive, supportive, and engaging work culture where every individual feels valued.
  

Work Details:

• Working Days: Monday to Saturday (5 days a week/rotational off/sunday-fixed off)
  
• Working Hours: 9:30 AM to 6:30 PM (General Shift)

You can also explore and apply directly through our careers page:
https://www.dealconverter.com/careers/