Customer Support Executive

Contact Hr Girish - [phone removed]

Job Title: Customer Support Executive
Industry: International BPO / Customer Service
Employment Type: Full-Time
Experience:

• Undergraduate: Relevant international BPO experience required
• Graduate: Freshers can apply
• International BPO experience is mandatory for undergraduate candidates

Job Description

We are hiring Customer Support Executives for an international BPO process. The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to handle customer queries professionally.

Key Responsibilities

• Handle customer queries through voice/chat/email as per process requirements.
• Provide accurate information and effective solutions to customers.
• Resolve customer complaints and issues within defined timelines.
• Maintain a high level of customer satisfaction.
• Follow process guidelines, quality standards, and company policies.
• Document customer interactions and update relevant systems.
• Meet defined KPIs, quality, productivity, and customer satisfaction targets.
• Coordinate with internal teams whenever required for issue resolution.

Eligibility

For Undergraduate Candidates:

• Minimum 12th pass / Undergraduate.
• International BPO experience is mandatory.
• Good English communication skills.
• Customer service experience preferred.

For Graduate Candidates:

• Graduation in any discipline.
• Freshers are eligible to apply.
• Excellent verbal and written English communication.
• Strong customer-handling and problem-solving skills.

Required Skills

• Excellent English communication.
• Good listening and interpersonal skills.
• Customer-focused attitude.
• Problem-solving ability.
• Basic computer knowledge.
• Ability to work in a fast-paced BPO environment.
• Comfortable working in rotational shifts / night shifts, if required.

Preferred Experience

• International BPO / International Customer Support
• International Voice Process
• Customer Service
• Technical/Non-Technical Support
• International Chat or Email Support

Why Join Us?

• Competitive salary.
• Incentives based on performance.
• Training and development opportunities.
• Career growth in the international BPO industry.
• Professional and supportive work environment