Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• Good communication skills in English (spoken).
• Experience in BPO/Call Centre environment or international voice process preferred.
• 0-4 years of experience in customer care or support role.